At Alternastica, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent. Please read the following guidelines carefully:
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Damaged or Undelivered Products: We guarantee a refund or replacement for any product damaged during shipping or if it was not delivered to you. Please contact our customer service team within 14 days of receiving the item to arrange a return or refund. -
Non-Refundable Circumstances: We do not offer refunds for products damaged by misuse, accident, or improper care, whether by you or any third party not affiliated with Alternastica or our workers. -
Refund Request Criteria: To qualify for a refund, the following conditions must be met:
○ The product must be returned unused, in its original packaging.
○ Proof of purchase is required.
○ The refund request must be made within 14 days of receiving the
product. -
Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days. -
Exchanges: If you received a damaged item and would like to exchange it for the same item, please contact us to arrange an exchange. -
Contact Us: For any questions regarding our refund policy or to initiate a refund request, please contact our customer service through Contact.